When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Sorry man. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. #1. Some properties do not have a wall socket, only a cable. Unfortunately I am struggling to work out where to plug the cable from the Hub. Browse Virgin Media Virgin Media Community. Yeh I have but they don’t go in all the way and only one plug. Now have to wait until late next week for a technician to arrive!which will give you a general idea of VM fixtures and fittings. It is surface clipped usually. You should see a cable going through the wall and if you trace this inside, you should get the cable. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. We would like to show you a description here but the site won’t allow us. I'm a Very Insightful Person, I'm here to share knowledge. i received an installation kit for my broadband but my property. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. I connected my TV with the aerial cable that comes from the wall but I don't get any signal. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Hi @jimmylam1221. Superstar. My Virgin Media Hub 3 just came in but realised need a socket wall installed. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. Push fit the VM-supplied lead onto the socket. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Is there likey to be any problem with this, such as degraded of weaker quality or speed. We would like to show you a description here but the site won’t allow us. I don't work for Virgin Media. Wall Socket. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Best to have the excess somewhere tucked away if possible. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. When you place your order, we'll let you know. Account - Cable. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). We also don’t have an Ethernet point only an old BT outreach 5C box. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. The previous tenant had virgin - 4955543I have this one but it won’t fit, what can I do. Broadband. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Options. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. on 13-09-2023 17:02. . 2. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. Alternatively, you can use any coaxial cable with an F connector. 3. on 04-02-2023 11:17. The flashing purple light indicates that you have no broadband connection at all, so double-check that everything is correctly plugged in. Virgin offers self-install to properties that have recently had a service. It should be free of charge. Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit. Options. Absolutely not. I've got 2 wall sockets that I think are likely. please - 5241140We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. nor can I find a external brown box. Manage Your Account. Step 2. I don't work for Virgin Media. Virgin Media don’t do any Fibre connections to inside the house. This promotion means you won’t pay the usual setup fee of £35. @umerarifkhan11 wrote:. We have a virgin media wall socket with an - 4353656 - 2. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 23-12-2022 10:31. Leave at least a six-inch gap between power cables and the Virgin Median coaxial cable to avoid interference with the signal. 132Mb average speed. They will charge £99 for a relocation. We would like to show you a description here but the site won’t allow us. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Push the white cable (from the old Hub) into the back of the new Hub. 2. We would like to show you a description here but the site won’t allow us. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. Any help would be greatly appreciated! Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Re: Wall socket. 3. We do not have virgin so are we able to cut the wires - 5195119. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Packages. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. How do I book one? - 5404317. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. It should work ok. 3 weeks ago. Options. I have checked outside and there is a brown box shared with the neighbour. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. See full list on itblogpros. - 5250024 Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I will only be using one wall socket, so the other socket will have no connections. No coax wall socket, how can I connect my router? : r/VirginMedia r/VirginMedia • 3 yr. TV on the go. Browse Virgin Media Virgin Media. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. 1. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketOptions. If you do need any. I have signed up as a new user for Virgin Fibre. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Summary of Contents for Virgin Media Virgin TV V6. on 01-12-2022 11:22. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Or a VM person will sort it for you when they get here in a day ot two. However, I do not have any of the specified wall sockets available. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. and the isolator cable. The problem is the Hub is in my Study and the - 4964746. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. VM BB TV Landline. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. on 21-08-2023 20:36. Virgin Media Community. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Joining in In response to Adduxi. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Some photos would help us. Would I be able. If possible, I would like to get rid of this rather ugly white. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Forum Team. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Options. Hi team. Got my virgin media self install kit but I don't have a virgin socket. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Kit arrived today…no wall box so unable to install. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. I have received my quick start-up kit. The top “capped” one is marked FM & has been disused since cable went digital. 19-01-2023. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). -a power cable for the hub's adapter. Follow the instructions on screen to finish your setup. I think there’s something missing to the Virgin Media wall socket in my flat. Jack14102. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Re: No virgin media wall socket. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. The yellow labelled parts have HDMI cable been supplied in the box. 360 Mini box COAX IN AUDIO SCART OUT HDMI INTERNET. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. Get the Hub ready by connecting the wires. Called 0800 052 1734 as well as 0800 953 9500. 3 weeks ago. Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi, as when I go to the offers, all I can see is £12 for. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. Thanks . I wanted. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. Switched On Families. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Can I have engineer visit and setup it?I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Select the correct HDMI input for your box. We would like to show you a description here but the site won’t allow us. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Push the red label end of the white cable, into the wall socket. The only wall boxes are old NTL boxes with TV and FM connections. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Can I order an engineer please. We would like to show you a description here but the site won’t allow us. We can understand this is not ideal as a new customer and we want to best help. There are two outputs from here (the two connectors that are close together on the white box). Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. We've taken the front of the box off and inside there is an isolator but nothing else. So, a 50 minute broadband, TV and phone. on 05-09-2023 20:36. Account - Cable. Tudor. Account - Cable. So, if you see that replacing a broken wall socket is quite expensive for you, the best thing you can do is to use another wall socket in the house. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. 5. Tried looking but can't see a way to book an engineer for this? Thanks. 39K; jbrennand. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Don't touch it. 32,846. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. But I. charleykate10. I don't see a Virgin Media Wall Socket anywhere in. Switched. B&Q are running low on these however. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. If you look into the back of your Hub, you'll see a port. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I’m a new Virgin customer, and the previous occupants used a different provider. I'm a Very Insightful Person, I'm here to share knowledge. . If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Solved: No Vigin Media socket - Virgin Media Community - 4917594. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. 4. I'm a Very Insightful Person, I'm here to share knowledge. SpeedVirgin don't use phone cables, they use coaxial cables similar to that used with TV antenna feeds. Please there is no virgin media wall socket and I don't know how to go about the installation. Connect the Hub’s power cable with the blue tab. This is designed to push over the existing screw connector the outlet has. Yes, we will be able to fit another socket for you. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. I've recently moved in into a new flat. We have tried plugging it into the only box we found it would fit but no luck. on 08-02-2023 13:33. Hi, Same problem here. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Need to contact Virgin Media Customer. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Call the Pre-installation and delivery team on 0800 052 1734. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. If it’s damaged or not working correctly, it could be causing. com. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. i opted for the self install, however on inspection we - 5180915. . 0 Kudos Reply. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Virgin Media Wall Socket. My Virgin Media App. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. There is a cable on the right of the box coming from the outside. When ordered it didn't say anything about needing a VM wall socket. VM. Room wiringWiring plan diynot jul 2008 Media wiring, part 2 · greg maclellanWiring plan. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. on 22-03-2023 10:44. My order is p. Account - Mobile. There is an access panel in the ceiling for pipes and cables. Hi, I am experiencing the same issue with my install kit. on 25-09-2022 15:41. 0800 052 1734-----There were many cable companies that originally built the networks in the early 1990s. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Same thing happened, and on all the wall phone points. 1 ACCEPTED SOLUTION. A Ti-Vo was installed in one of the upstairs bedrooms. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. I don't work for Virgin Media. 3 5 comments Best Add a Comment LayerTough • 1 yr. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Options. Not all properties have an internal wall box. The first thing is to start making alternative arrangements for your internet connectivity. Phone line - 5 mins. Plug into the Virgin Media wall socket. It should be free of charge. The status page of the Hub's menus shows if Telephone is Enabled / Disabled. Options. Vonage 2nd line. Has anyone had the same problem?We would like to show you a description here but the site won’t allow us. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We'd love to assist with this, I will send you a PM here soon so we can look into what's. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Should I cancel and request an engineer to install. Hello, I'm trying to set up my Virgin Media broadband. In response to Llfamily. There is a cable on the right of the box coming from the outside. Options. Sign in . Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. These wall plugs are best for household appliances that need more power than a standard 15-amp outlet can provide. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. No Virgin Media wall socket on 19-10-2022 08:24. Virgin cables must only be provided by isolated sockets provided by Virgin Media. I have signed up as a new user for Virgin Fibre. Virgin Media Quickstart set up. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. We have the quickstart pack but sadly cannot get broadband set up and working. Page 7 360 Mini box connected 360 Mini box by pushing it to your Virgin Media socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Stay safe online. The wall socket is - 5109379. This is a little untidy for my likeing. Learn more. I was told when purchasing the broadband package that fi. Or you may be quicker than average! You won’t be involved the whole time. Forum Team (Retired) 204 Views. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. This next section will take about 30 minutes. Manage Your Account. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Hello sophieboulter1. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Options. Tudor. If it is a loose cable only, you will need one of these to connect the Quickstart cable. VM BB TV Landline. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. I'm here to share knowledge, I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. Account - Cable. Well I can't seem to find anything like that and the closest thing I can find is a. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. There are no virgin sockets on the wall. Choose the best spot for your wifi hub. Reply. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. i received an installation kit for my broadband but my property doesn’t have a virgin media wall socket and i chose to have self installation kit. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. AnthonyRaw1986. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Explain what needs to be done and book an engineer visit. Manage Your Account. Or if the other end of the white cable is in a more useful. The large Eurobell wall box is where you would connect. to be phone lines. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Networking and WiFi. I end up calling and the person on the phone said its been - 5401028. - 5250024 We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I moved house with my family and we wanted to move to Virgin Media. Plug the end of the telephone cable you unplugged from the wall socket into the adapter. We're pleased to hear you're thinking of rejoining us. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. Wall socket. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Re: No Virgin Media wall socket internally. Browse Virgin Media Virgin Media Community. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Awful first impressions of Virgin Media. 1. My Virgin Media App. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). Account - Mobile. Getting started & FAQ. But I have no Virgin Media Wall socket in my house. a week ago. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Explain what needs to be done and book an engineer visit. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 0 Kudos. You may need to use the. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. . If no. ago 2MuchAngst2Handle No coax wall socket, how can I connect my router? Due to covid. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. It is completely separate service to your internet service. First picture is telephone socket which is now not used. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Try plugging the cable you can see into the hub to see if it works. On the day of activation, connect your new router to the master phone socket. Manage Your Account. However, I do not have any of the specified wall sockets available.